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Shipping and Returns

Shipping

Custom products (everything except ready-made) take up to 2 weeks for us to create and ship out to you. We thank you for your patience! If your order contains ONLY ready-made products, we will ship it out to you on the next business day.

Crafty Collars offers several shipping options with UPS and the USPS to meet your needs:

USPS (United States Postal Service)

Priority Mail: Priority Mail service offers expedited delivery at economical rates. Packages are delivered in an average of 2-3 days (no Sunday delivery) to any destination. Available to all U.S. addresses, including P.O. boxes and military addresses.

First-Class Mail: Best value for smaller packages (up to 13 ounces). Package should take 1-3 days to arrive.

Express Mail: Next-day delivery is guaranteed by noon or 3 p.m. to many U.S. destinations. Delivery available to most U.S. addresses, including P.O. boxes and military addresses.

UPS

Ground: With guaranteed delivery, know in advance when your shipment will arrive (typically in one to five business days). Available to all 50 states and Puerto Rico.

3 Day Select: Choose this guaranteed service for delivery by the end of the third business day. Available to the 48 contiguous states.

2nd Day Air: Guaranteed delivery by the end of the second business day. Available to all 50 states and Puerto Rico (some locations in Alaska and Hawaii require additional transit time).

Returns

All returns must be completed within 30 days of receipt and must be in resalable condition. All returns should include your original packing slip indicating which items you are returning and a brief note describing the reason for the return. Returns received without the original packing slip will not be processed. We will issue a credit to the original credit card for the cost of the item and the sales tax, if applicable. Shipping charges are not refundable. We recommend that you return your items via an insured carrier service as we cannot be responsible for lost packages. Once received, your refund will take 10-14 days to process. Credit card companies vary in the time in takes for your credit to appear on your monthly statement. Please allow one to two billing cycles for the refund to appear on your statement.

Exchanges

All exchanges must be completed within 30 days of receipt and must be in resalable condition. All exchanges should include your original packing slip. Please note which item you wish to exchange and indicate your requested item(s) for exchange. You will be charged or refunded the difference in cost between the original and replacement items(s). Original shipping charges are not refundable, and shipping will be charged for the new items(s) sent. Once received, your exchange will take 10-14 days to process.

Consumer is responsible for determining the suitability of Crafty Collars products for their pet and assumes all responsibility and liability by purchasing our products.

© Copyright 2010 Crafty Collars LLC